RETURN AND REFUND POLICY – ZEYA LUXE

Effective Date: [1st May, 2025]

At Zeya Luxe, we prioritize the quality and authenticity of our products. Please read our Return and Refund Policy carefully before making a purchase.

1. All Sales Are Final

Once an order is placed and payment is processed, it is considered final. We do not accept returns, exchanges, or provide refunds under any circumstances.

2. Exceptions to the Policy

In accordance with the Consumer Protection Act, 2019, we will consider returns or refunds only if the product:

• Is found to be defective or damaged upon delivery.

• Does not conform to the specifications mentioned at the time of purchase.

In such cases, please contact us within 7 days of receiving the product.

3. Procedure for Reporting Issues

To report a defective or damaged item:

• Email us at zeyaluxe@gmail.com with your order number, photographs of the product showing the defect or damage, and a brief description of the issue.

• Our team will review your request and, if valid, provide instructions on how to return the item.

4. Refund Process

If a return is approved:

• Refunds will be processed to the original payment method within 7–10 business days.

• Please note that shipping charges are non-refundable, and the cost of return shipping will be borne by the customer.

5. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Custom-made or personalized products.

• Intimate apparel or personal care items.

• Sale or clearance items.

• Gift cards.

6. Legal Rights

This policy does not affect your statutory rights under Indian law. If you believe you have received a defective product, you are entitled to a remedy under the Consumer Protection Act, 2019.

7. Contact Us

For any questions or concerns regarding our Return and Refund Policy, please contact us at:

• Email: zeyaluxe@gmail.com

• Phone: +91 99034 17700